FAQ
General Questions
We offer premium Native tobacco products, including full flavor, light, ultra-light, menthol, and charcoal cigarettes.
Yes, all of our products are 100% authentic and sourced directly from trusted Native manufacturers.
You must be 19 years of age or older to purchase tobacco products from our website.
Ordering and Payment
Simply add your desired products to the cart, proceed to checkout, and follow the steps to complete your purchase.
We currently accept payments via Interac and e-Transfer. Detailed instructions are provided at checkout.
After placing your order, send an Interac e-Transfer to info@nativereservesmokes.com. Include your name, date of order and order number in the message. Full instructions are available on our checkout page.
Shipping and Delivery
Yes, we ship to most provinces across Canada.
All orders are shipped out with Canada Post Regular Parcel for $25 Canada-wide.
Orders over $150 qualify for free Regular Parcel ground shipping.
Orders are typically processed within 1-2 business days. Shipping times vary but generally take 5-10 business days, depending on your location.
Xpresspost and Priority shipping quotes available upon request. Inquire – info@nativereservesmokes.com or call us: +1-905-768-4148
Yes, once your order has shipped, you will receive a tracking number via email.
If your order is delayed or hasn’t arrived, please contact us, and we’ll assist you right away. E-mail us: info@nativereservesmokes.com or call us: +1-905-768-4148
Product-Specific Questions
Full flavor offers a bold, robust experience, while light and ultra-light options provide smoother, more subtle smoking experiences.
Yes, we offer menthol cigarettes for those who prefer a cool, refreshing smoking experience.
Yes, we offer bulk pricing for larger orders. Contact us for more details. E-mail us: info@nativereservesmokes.com or call us: +1-905-768-4148
Returns and Customer Support
Due to the nature of our products, we cannot accept returns. However, if there’s an issue with your order, please contact us, and we’ll make it right.
You can reach us via email at info@nativereservesmokes.com, phone: +1-905-768-4148 or through our contact form on the website.
If you receive an incorrect item, please contact us immediately, and we’ll arrange for a replacement.
Legal and Age Restrictions
Yes, we require customers to confirm they are 19+ before placing an order. We may request ID verification if needed.
We do not ship to areas where tobacco sales are restricted by law. If you’re unsure, please contact us before ordering.