FAQ

General Questions

What products do you sell?

We offer premium Native tobacco products, including full flavor, light, ultra-light, menthol, and charcoal cigarettes.

Are your products authentic?

Yes, all of our products are 100% authentic and sourced directly from trusted Native manufacturers.

Who can purchase from your website?

You must be 19 years of age or older to purchase tobacco products from our website.

Ordering and Payment

How do I place an order?

Simply add your desired products to the cart, proceed to checkout, and follow the steps to complete your purchase.

What payment methods do you accept?

We currently accept payments via Interac and e-Transfer. Detailed instructions are provided at checkout.

How do I pay via email money transfer?

After placing your order, send an Interac e-Transfer to info@nativereservesmokes.com. Include your name, date of order and order number in the message. Full instructions are available on our checkout page.

Shipping and Delivery

Do you ship across Canada?

Yes, we ship to most provinces across Canada.

How much does shipping cost?

All orders are shipped out with Canada Post Regular Parcel for $25 Canada-wide.
Orders over $150 qualify for free Regular Parcel ground shipping.

How long does it take to receive my order?

Orders are typically processed within 1-2 business days. Shipping times vary but generally take 5-10 business days, depending on your location.

Do you have faster shipping?

Xpresspost and Priority shipping quotes available upon request. Inquire – info@nativereservesmokes.com or call us: +1-905-768-4148

Can I track my order?

Yes, once your order has shipped, you will receive a tracking number via email.

What happens if my order is delayed?

If your order is delayed or hasn’t arrived, please contact us, and we’ll assist you right away. E-mail us: info@nativereservesmokes.com or call us: +1-905-768-4148

Product-Specific Questions

What’s the difference between full flavor, light, and ultra-light cigarettes?

Full flavor offers a bold, robust experience, while light and ultra-light options provide smoother, more subtle smoking experiences.

Do you sell menthol cigarettes?

Yes, we offer menthol cigarettes for those who prefer a cool, refreshing smoking experience.

Do you have bulk purchasing options?

Yes, we offer bulk pricing for larger orders. Contact us for more details. E-mail us: info@nativereservesmokes.com or call us: +1-905-768-4148

Returns and Customer Support

What is your return policy?

Due to the nature of our products, we cannot accept returns. However, if there’s an issue with your order, please contact us, and we’ll make it right.

How can I contact customer support?

You can reach us via email at info@nativereservesmokes.com, phone: +1-905-768-4148 or through our contact form on the website.

What if I receive the wrong product?

If you receive an incorrect item, please contact us immediately, and we’ll arrange for a replacement.

Legal and Age Restrictions

Do you verify age when placing an order?

Yes, we require customers to confirm they are 19+ before placing an order. We may request ID verification if needed.

Are there any restrictions on where you can ship?

We do not ship to areas where tobacco sales are restricted by law. If you’re unsure, please contact us before ordering.

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